Frequently Asked Questions

It's as simple to use as an ATM:

-- To RENT a movie, simply select the movie of your choice from on-screen menu, select the RENT button, then swipe your credit/debit card - and in seconds your DVD is dispensed.

-- To RETURN a movie, simply place your DVD into the DVD dispenser slot and await on-screen return confirmation.

No. There's no membership card, membership fee, or sign-up required to rent a DVD from the DVDXpress. Anyone over 18 with a valid credit (or debit) card can use our kiosks as often as they wish.

New release DVDs are available beginning every Tuesday. We also have a number of hit new releases 28 days before Netflix and Redbox.

No -- not always, and not for less. Every month DVDXpress customers can enjoy a number of major new release titles 28 days before Netflix and Redbox. You can certainly get these titles from Blockbuster, but of course, you'll pay more. Check title listings for updates.

YES! DVDXpress is proud to introduce online reservations. Select your closest kiosk, reserve your favorite titles and pick them up at the kiosk the same day! There is no additional charge for this service. In order to use the reservation feature, you'll need the email address you've used at the kiosk along with the last 4 digits of your credit card.

YES! Any DVD rented from one DVDXpress kiosk can be returned to any other DVDXpress kiosk. We do not accept Redbox returns or any other DVD rental provider's discs.

DVDXpress currently accepts Visa, MasterCard, Discover, and American Express credit cards or Debit Cards containing the Visa or MasterCard logos. Our kiosks do NOT accept cash.

YES! DVDXpress leverages Secure Sockets Layer technology to encrypt your personal and credit card information. Your credit card number is not stored in the kiosk computer system and is encrypted in all transactions going to and from the bank. We also take great measures to prevent fraudulent use of your credit card.

YES! DVDXpress operates a paperless system and delivers all receipts by e-mail. On every transaction, our system will ask whether or not you would like to receive an e-mail receipt. If you've entered your e-mail once you will not need to re-enter it for future transactions. If you do not have an e-mail address your credit card statement should provide you the information you need.

DVDXpress also provides its Return Confirmation Receipts by e-mail.

Entering your e-mail address is strictly for your benefit and convenience. We use your e-mail address to provide you with e-mail receipts of your transactions and return confirmations. Frequently we'll include Coupon Codes for FREE and discounted rentals. Your e-mail address is never rented or sold to third parties.

Using a Coupon Code at the DVDXpress kiosk is as easy as 1,2,3:

1. Select movie, Choose "Rent"
2. Select "Use Coupon"
3. Swipe Credit/Debit Card

For your protection, the rental limits are different depending on if you are a first time customer, or if you have rented with us previously.

First time renters/purchasers: 2 DVDs
Repeat customers: 4 DVDs

Movies are just $1.20 per day after the initial rental period. Due times may vary by kiosk so check your local kiosk for details. You have 15 days before our system charges you the $25 purchase price of the DVD, at which point the movie is yours to keep.

Extra Day fees are assessed and charged at the time of your return. Extra day fees accrue for each additional period you keep the DVD beyond the due date, up to the Purchase Price of the DVD at the time of rental. An extra night is only $1.20.

Once you've been charged the purchase price, you have purchased the DVD and it is yours to keep.

You will not be charged more than the price of the DVD ($25), no matter how long you rent it. In fact, the movie is yours to keep at that point.

Please call Customer Service at 1-877-385-8500 for instructions to return DVD’s without a case or a damaged security tag. For lost DVD’s, your credit or debit card will automatically be charged $25.

Please verify that your DVD is in the case and that the Security Tag is intact and secure. If this is not the problem, please call Customer Service at 1-877-385-8500 for instructions.

Each DVD has an electronic security tag which tracks all pertinent information including when it was rented and returned.

Check the playing surface of your DVDs for fingerprints should they ever skip or fail to play. More so than scratches, the dirt and oil from simple fingerprints can cause a disc to skip. To remove fingerprints and dirt, wipe the disc from the center outwards using a soft cloth (no papertowels). If problems persist please contact Customer Service at 1-877-385-8500 for further assistance.

Our kiosks are predominantly located in supermarkets and convience stores. You can use this website to find the kiosk closest to where you live, work or shop.  If you have a suggestion for a new location, please email us at info@dvdxpress.net.

DVDXpress can offer everyday value pricing on new release DVD rentals since it fully automates the traditional video store experience. We have lower overhead and so we pass these savings on to you.

You can email us at info@dvdxpress.net or call us Toll-Free at 1-877-385-8500.